Customer Service: Service Issues

CiCi Phone Card web site is operated by North America Phone Cards - North America’s largest and most reliable online calling card retailer. All CiCi Phone Card service related problems or questions have to be addressed by calling:

CiCi Phone Card customer service:   1-866-799-4545

For Billing, Email Delivery or PINs

If you have problems related to Billing, Order email delivery, PIN number or other Web site related problems please contact North America Phone Cards customer service by
For faster service please send us an email from the address which you used to make a payment!

1-866-441-3953, ext 82
Only in case you are unable to send an email from the address which you used to make a payment.

Email Order Delivery problems or Lost orders

If you did not receive your cards:

  • Please check your "SPAM" or "JUNK" email folders and mark our email as "NOT SPAM" or "SAFE".

If you cannot find our emails (blocked by SPAM filters), you have to:

  • Add our email "" to your Contacts, Address Book or Safe-List
    (you may also need to lower / disable SPAM protection, see instructions below).
  • Re-generate your order using the form:


Attention Hotmail / MSN / Sympatico users:

If you cannot find your card in JUNK email folder you may need to:

  • Add our email "" to Hotmail Contacts:
    Click "Contacts" in the main menu, click "New" in Contacts menu, enter CiCi Phone Card as a "Quickname" or "Nickname", enter in "email" and click "Save".
  • re-generate your order again by using the form above.

you may also need to lower or disable your Junk email protection and regenerate your order:
for MSN Hotmail: from Hotmail Inbox go to "Options" (top-right corner), go to "Junk Email Protection", to "Junk E-Mail Filter" and choose "Low - obvious junk e-mail is caught";
for Windows Live Hotmail: go to "Options", go to "More Options", go to "Junk email - Filters and confirmation" and choose "Low - Obvious junk e-mail is sent to the junk e-mail folder".

If you cannot receive our emails after checking SPAM filters and re-generating your order please contact CiCi Phone Card customer service by email